FAQ
Frequently Asked Questions
Welcome to Seattle Luxury Handbags! Here are answers to some of our most common questions.
ABOUT OUR BAGS
What does “reimagined” mean?
Reimagined pieces begin with authentic preloved luxury materials or handbags that are carefully selected and given a new life through Rachel’s handmade design process.
Each piece is individually created, making many of our designs completely one-of-a-kind.
Are your designer bags authentic?
Yes. Seattle Luxury Handbags guarantees the authenticity of designer items and materials represented as authentic.
We carefully examine designer pieces before using or offering them for sale.
Are you affiliated with Louis Vuitton or other designer brands?
No. Seattle Luxury Handbags is an independent business and is not affiliated with, sponsored by, or endorsed by Louis Vuitton or any other designer brand referenced on our website.
Are your bags vintage or preloved?
Many of our pieces are preloved, vintage, or made using preloved authentic luxury materials.
The condition and history of each item will be described on its individual product page.
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ABOUT YOUR PURCHASE
Are your pieces one-of-a-kind?
Many are!
Because our reimagined and handmade pieces are individually created, an exact duplicate may not be available once a piece sells.
If you see something you love, don’t assume it will come back.
Do you accept returns?
Most purchases are final sale.
Because many of our pieces are handmade, customized, vintage, preloved, or one-of-a-kind, we do not accept routine returns or exchanges.
Please review our Return Policy before purchasing.
Can I cancel my order?
Orders cannot normally be canceled after purchase.
If we approve a cancellation as an exception, a cancellation/restocking fee may apply.
Can I request a custom bag or charm?
Yes! We love creating custom pieces.
Submit a custom request through our website and tell us what you have in mind. Custom projects are subject to availability, materials, design requirements, and approval.
Can I request a specific designer bag?
You are welcome to send us a request.
While we cannot guarantee that we will be able to source a particular piece, we are happy to see what may be available.
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CONDITION & AUTHENTICITY
Do your bags come with the original box, dust bag, or receipt?
It depends on the individual piece.
Anything included with the purchase will be specifically listed on the product page.
How do you describe condition?
We carefully inspect each item and disclose relevant signs of wear, damage, age, repairs, or other condition details in the product description and photographs.
Please review these details before purchasing.
Can I get third-party authentication?
Third-party authentication may be available for certain items. Please contact us before purchasing if you would like to discuss authentication options.
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SHIPPING
How quickly will my order ship?
Most orders ship within 2–4 business days.
Handmade, customized, or special-order pieces may require additional time.
Do you offer insured shipping?
Yes. Complimentary insured shipping is available on qualifying orders of $500 or more, subject to the shipping method and destination shown at checkout.
What happens if my package is lost?
If tracking shows that a package is lost or there is another delivery issue, contact us as soon as possible.
If the shipment is insured, we will assist with the applicable carrier claim.
What if my package says delivered but I can’t find it?
First check around your delivery location and with household members or neighbors.
You should also contact the carrier to report the missing package.
Contact us if you still cannot locate it.
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ABOUT SHOPPING WITH SLH
When is the Sunday Drop?
New pieces are released during our Sunday Drop.
Follow Seattle Luxury Handbags on social media or join our email list for the latest drop announcements and release information.
Do you offer payment plans?
Available payment options are displayed at checkout and may vary depending on your order and the payment provider.
How can I contact you?
We’re always happy to help!
Email us at:
hello@seattleluxuryhandbags.com
Please include your order number when contacting us about an existing purchase.